HENRII accepts major credit cards (up to $50,000 with no processing fee), bank transfer (ACH/wire), and check payments. Orders placed with a deposit are paid via bank transfer. All transactions are securely encrypted.

Payment Terms: Full payment is required before production begins, or a 50% deposit is required to initiate production, with the remaining balance due upon completion and prior to shipment. Quotes are valid for 90 days.

Orders may be canceled within 24 hours of placement without penalty. After the 24-hour grace period, approved cancellations are eligible for a refund or store credit for the order total, less a 15% restocking fee.

Every HENRII fixture includes a one-year limited warranty covering functionality and performance.

For warranty service, the customer is responsible for arranging and covering shipping costs to HENRII.

The warranty does not cover improper handling, incorrect installation, unauthorized alterations, normal wear and tear, or expendable items such as light bulbs. Shipping damage must be reported within 48 hours of delivery.

Warranty service is available for fixtures purchased directly from henrii.com within the United States. Proof of purchase is required.

Glass

Our glass work combines traditional leading and stained glass techniques to create delicate, luminous volumes of light. We use a variety of glass types, primarily rolled sheet glass. The solder lines are composed of a silver alloy that is patinated and sealed through a meticulous, multi-step finishing process.

The metals and finishes used in our glass work naturally oxidize over time. Each fixture is sealed upon completion to help slow this process; however, oxidation is a natural occurrence, and many appreciate the unique character that patina adds over time. Please note that placing your fixture in a humid climate or outdoor setting can accelerate oxidation, as exposure to moisture and temperature changes speeds up the reaction.

For regular care, dust gently with a soft, dry cloth. Use a slightly damp cloth for deeper cleaning when needed. Avoid abrasive cleaners, scouring pads, or steel wool to preserve the integrity of your fixtures.

Stoneware

Our ceramic work is strong and enduring by nature, and with proper care, can last for generations. However, it should still be handled with care to prevent chipping or breakage. Avoid immersing fixtures in water to maintain their integrity, and steer clear of abrasive cleaners, scouring pads, or steel wool to protect the surface and finish of your fixtures.

For glazed fixtures, wipe with a damp cloth.

For unglazed fixtures, dust with a clean, dry cloth; for spot cleaning, we recommend using a pink eraser.

The HENRII Trade Program supports interior designers, architects, home stagers, and licensed general contractors with preferred pricing and dedicated support for product selection, specifications, and custom requests.

Eligibility: Available to licensed professionals in interior design, architecture, home staging, or general contracting.

To apply: Email info@henrii.com or complete the trade application form below.