SHIPPING & RETURN POLICY

Shipping
All orders ship from the HENRII Los Angeles studio and require direct signature upon delivery unless otherwise requested.

International Orders
HENRII ships international orders under DAP (Delivered at Place) terms. Import duties, taxes, and customs fees are the responsibility of the recipient and are not included in the order total. Customers are encouraged to contact their local customs office for applicable rates and requirements specific to their destination.

Refused / Returned-to-Sender Shipments
If an order is refused or returned to sender, the customer is responsible for any applicable reshipping costs.

Returns
HENRII accepts returns within 14 days of delivery, subject to a 15% restocking fee. All returns must be approved by HENRII in advance.
To qualify for a return:

• Items must be uninstalled and returned in their original, undamaged packaging, including all accessories such as light bulbs, which must be included in their original boxes.

• Installed fixtures are not eligible for return.

• Custom, special, and rush orders are final sale and are not eligible for returns, exchanges, or refunds.

For approved returns, return shipping costs are the responsibility of the customer and are non-refundable. HENRII reserves the right to decline returns that do not meet these requirements and will notify the customer by email if a return is not approved.

Order Arrived Damaged
If an order arrives damaged or incomplete, customers must contact HENRII at info@henrii.com within 48 hours of delivery with photos of the damage and packaging.
Claims cannot be processed without timely notification and supporting documentation.

Start a Return or Claim
To initiate a return or submit a claim, please email info@henrii.com with the order number and relevant details.