SHIPPING & RETURN POLICY

SHIPPING

All products are shipped from our facility in Los Angeles. All shipments are sent with a Direct Signature Required unless otherwise specified. As we tailor each commission, please anticipate an average lead time of 6 to 8 weeks.

INTERNATIONAL ORDERS
Please note that shipments outside the US may be subject to import duties and taxes, which are the sole responsibility of the recipient. Please contact your respective customs office for further information about specific duties and taxes for your country.

REFUSED ORDERS/RETURN TO SENDER
Clients are responsible for shipping costs for orders that are refused and need to be reshipped.

 

RETURN POLICY

We offer store credit for returns only, subject to a 15% restocking fee. To be eligible for a return, you must initiate the process within 14 days from the date you receive your order. It's important to return products in their original packaging. Please note that any products that have been installed cannot be returned.

Custom-made, special orders and rush orders are considered final sale and are not eligible for return, exchange, or refund. Additionally, we maintain the discretion to refuse returns that fail to meet our specified requirements. In the event that your return is not accepted, we will notify you of this decision via email.

RETURN PROCESS

For returns, please e-mail us at info@henrii.com and include your order number. Use the prepaid shipping label provided by us. Shipping costs are non-refundable, and all costs for return shipment are the responsibility of the customer. To ensure your return is valid:

  • Timeframe: Returns are accepted within 14 days of receipt of your order. All returns must be approved in advance by HENRII.
  • Condition of Items: Items must be returned in original and unused condition with original packaging.
  • Specific Products: Products with their own packaging, such as light bulbs and accessories, must be returned in their undamaged, original box.

We reserve the right to refuse returns that do not comply with these guidelines. If a return is rejected, we will inform you via email.

ORDER ARRIVED DAMAGED

If your product arrives damaged or with missing parts, please contact us via email within 48 hours of confirmed delivery. Include photos of the damage or the incomplete product. Prompt reporting is crucial for us to effectively assist you with the claims process.