• Origin: All products are shipped from our facility located in Los Angeles, California.
• Shipping Requirement: Each shipment requires a Direct Signature upon delivery unless otherwise specified by you.
• Lead Time: Given the custom nature of our products, please expect an average lead time of 6 to 8 weeks for us to tailor your commission and prepare it for shipping.
International Orders
• Customs and Duties: Orders shipped outside of the United States may incur import duties and taxes, which are the responsibility of the recipient. We recommend contacting your local customs office for detailed information about these charges, as they vary by country.
Refused Orders and Return to Sender
• Shipping Costs: If an order is refused by the client or returned to us due to an incorrect address or non-compliance with delivery requirements, the client will be responsible for all related shipping costs for reshipping the order.
For further details or assistance with your order, please do not hesitate to contact our customer service team.

• Eligibility for Returns: You can return items for store credit only, subject to the conditions below. Items must be returned within 14 days from the date of receipt.
• Restocking Fee: A 15% restocking fee will apply to all returns, which will be deducted from your store credit.
• Condition of Returned Items: To qualify for a return, items must be in their original packaging and condition. Items that have been installed or altered are not eligible for return.

Exceptions:
• Custom and Special Orders: Items that are custom-made, special orders, or rush orders are considered final sale and cannot be returned, exchanged, or refunded.
• Discretion on Returns: We reserve the right to refuse returns that do not meet our specified requirements. If your return is denied, we will inform you of this decision via email.
For instructions on how to initiate a return, please visit our website and follow our detailed return process guidelines.

• Initiating a Return: To begin the return process, please send an email to info@henrii.com with your order number included in the message. We will guide you through the next steps.
• Prepaid Shipping Label: We will provide you with a prepaid shipping label for your return. Please note that shipping costs are non-refundable, and the customer is responsible for all return shipping costs.

Return Guidelines
• Return Approval: All returns must be approved by HENRII in advance. Returns are accepted within 14 days from the receipt date of your order.
• Condition of Returned Items: Items must be in their original and unused condition, including original packaging. For products that come with their own packaging, such as light bulbs and accessories, ensure the original box is undamaged.
• Right to Refuse: We reserve the right to refuse returns that do not meet these conditions. If your return is denied, you will be notified via email.

By adhering to these guidelines, you help us process your return smoothly and efficiently.

• Immediate Action Required: If your product arrives damaged or with parts missing, please contact us within 48 hours of the confirmed delivery. It is essential that you report these issues promptly.
• Email Communication: Send an email to our customer service team, and include clear photos showing the damage or illustrating the parts that are missing.
• Why Prompt Reporting Matters: Reporting quickly is critical. It allows us to efficiently assist you through the claims process and ensures that we can address and resolve your issue as swiftly as possible.
We are committed to ensuring your satisfaction and will make every effort to rectify any problems with your order.